01Who is responsible for your data
The controller responsible for your personal data is:
- Company
- VITA PLANT CARE, S.L. (trading as Vita Plant Fresh)
- Tax ID (CIF / NIF)
- B09967506
- Address
- Calle Castillo de Aledo, 27, Polígono Industrial Base 2000, 30564 Lorquí (Murcia), Spain
- export@vitaplantegypt.com
- Phone
- +34 634 73 11 78
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Data Protection (LOPDGDD).
02What data we collect
We only collect the data we need:
- Contact form: full name, company, email address, phone number, country, type of enquiry, products of interest and your message.
- Email and phone: the details you share when you contact us directly.
- Business relationship: contact details of the people we work with at customer and supplier companies, and the information needed to prepare quotations, orders and deliveries.
- Technical data: when you visit the website, our hosting provider automatically records technical data such as your IP address, browser type and the pages visited, for security and to keep the website running.
Please do not send us sensitive data (such as health information) through the form.
03Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your enquiry and sending you information or quotations you requested | Your consent (art. 6.1.a) and steps taken at your request before a contract (art. 6.1.b) |
| Managing the commercial relationship: orders, logistics, invoicing | Performance of a contract (art. 6.1.b) |
| Meeting accounting, tax and other legal obligations | Legal obligation (art. 6.1.c) |
| Keeping professional contacts and the website secure | Our legitimate interest (art. 6.1.f) |
We do not sell your data, and we do not use it for automated decision-making or profiling.
04How long we keep your data
- Enquiries that do not lead to a business relationship: for as long as needed to answer them, and for a maximum of two years afterwards.
- Customer and supplier data: for the duration of the business relationship, then for the periods required by law (for example, six years for accounting records under the Spanish Commercial Code).
- Technical logs: for a limited period set by our hosting provider, for security purposes.
05Who we share your data with
We only share your data when necessary, with:
- Service providers who help us run the website and our communications, acting on our behalf: our website hosting provider, our email provider, and FormSubmit (the service that delivers contact form messages to our inbox).
- Our production and logistics partners, including our affiliated production company in Egypt, when this is needed to prepare a quotation or fulfil an order.
- Public authorities, when the law requires it.
06International transfers
Some of the recipients above may be located outside the European Economic Area — for example, our production partners in Egypt or service providers based in the United States. When this happens, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses, an adequacy decision, or another mechanism permitted by the GDPR. You can ask us for more information about these safeguards.
07Your rights
You have the right to:
- Access the personal data we hold about you;
- Rectify inaccurate data or erase your data;
- Restrict or object to certain processing;
- Receive your data in a portable format (portability);
- Withdraw your consent at any time, without affecting the processing carried out before.
To exercise these rights, email us at export@vitaplantegypt.com. We may ask you to confirm your identity. We will answer within one month.
If you believe we have not handled your data correctly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the data protection authority of your country.
08Security
We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. The website uses an encrypted connection (HTTPS).
09Third-party content on this website
To display fonts and some images, this website loads content from external services (Google Fonts and Pexels). When your browser loads this content, these providers may receive your IP address. More details are available in our Cookie Policy.
10Changes to this policy
We may update this privacy policy to reflect changes in the law or in our activities. The date at the top of this page shows when it was last updated.